Customer support

Frequently asked questions

1. FAQ
1.1 Can I see the furniture in person?

Absolutely! Feel free to visit our showroom at 5 Cranberry Hwy, Sagamore, MA 02561. Kindly make an appointment by calling us at (p) 774 313 1362.

1.2 What are your opening hours?

We're open Tuesday through Saturday from 10 AM to 5 PM. Alternatively, you can schedule an appointment at your convenience.

1.3 What is your service area?

Our service area and pricing cover a 100-mile radius around our warehouse. If you're beyond this range, we can provide a separate quote.

1.4 Do you offer a discount for larger quantities required by hospitality customers?

Certainly! We offer special discounts for hospitality clients based on contract terms. We're happy to discuss your specific needs.

1.5 What is the warranty on your products?

HPS exclusively partners with TULP Outdoor, offering a two-year warranty for hospitality customers. During your 36-month contract with HPS, we extend this coverage, handling repairs or replacements as needed.

1.6 What is included in my contract?

Your contract includes the furniture itself, which becomes yours at the end of the 36-month period. Additionally, we provide winter storage, transportation, professional cleaning, maintenance, and repairs—all covered in the monthly fee.

1.7 Can I continue to service my furniture once I own it?

Absolutely! We offer special service-only contracts once your 36-month contract concludes.

1.8 What is the lead time from when I place an order?

We maintain stock and offer flexibility. Contact us for precise delivery details based on your order.

1.9 Can I return or exchange my order?

Our sales are final. For a comprehensive policy, please refer to our [full policy here]

Company details

Hospitality Patio Service
5 Cranberry Hwy
Sagamore, MA 02561
USA

T 774 313 1362

[email protected]

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